Level One Certificate / Diploma in Public Services (14-16)

About the course

Learners will, through the different specialist units offered, find out about the different public services and how they work individually and interact with each other – inter-agency working. They will also have the opportunity to discover the levels of fitness required for each of the uniformed services and how to improve their health and fitness for entry into these services. The course is designed to equip learners with the knowledge, understanding and skills required for success when moving towards a career in the uniformed and non-uniformed services, for example, police, emergency fire services, security, prison services or the armed services. It further aims to give an insight into employment and public service skills, including team working and communication essential for Public Service duties.

Course modules

Year 1

Searching for jobs

Students will learn how to search for jobs in the public services industry that match their skills and experience.

Public services careers

This unit aims to develop knowledge and understanding of the different public services, such as the emergency services, the armed services, office workers, (for example in the civil service), other services, (for example prison service, the security services, and the voluntary sector) and the roles that these organisations play in society today.

Health and fitness for public services

The unit covers how to plan a healthy lifestyle for working in a variety of public services, including emergency, non-emergency, voluntary and other public services. Students will also learn about fitness testing used by uniformed public services and assess their own fitness levels against these standards.

Personal skills for the public service

On completion of this unit, learners will appreciate the variety of skills required by public service organisations. They will have had the opportunity to identify and practice developing some of these skills.

Self-management skills

Employees need to be able to manage themselves appropriately in order to stay safe and healthy at work and to make a positive contribution to the workplace. This unit focuses on the importance for employees of being able to manage themselves in the workplace.

Year 2

Conduct at work

All workplaces, but especially those in the public service sector, require employees to show good conduct. This unit introduces learners to the range and type of conduct needed in the workplace

Improving health and fitness for entry to the uniformed public services

This unit aims to increase learners’ awareness of health improvements that they can make, including to fitness, nutrition and lifestyle, for entry into the uniformed public service.

Map reading using ordnance survey maps

The armed forces and search and rescue services make frequent direct use of Ordnance Survey maps. Other public services, such as the police and ambulance services, also sometimes need to use Ordnance Survey maps. In this unit, learners will develop and apply their knowledge of Ordnance Survey maps.

Public services: assisting the public

This unit aims to enable learners to understand the ways in which the public services assist members of the public. The unit focuses particularly on the different public services that meet the needs of members of the public.

Developing personal skills for leadership

This unit introduces the learner to the concept of leadership and its main features. Additionally, learners will gain a basic understanding of how to make decisions and give instructions to others as part of a leadership role.

Building working relationships with customers

Being able to deal appropriately with customers or clients is a skill that significantly enhances an individual’s prospects for employability or progression in the public services industry. This unit introduces learners to the vital concept of treating customers or clients properly: why it is important and how it can be achieved.

Entry requirements & additional information

Entry requirements

Students need to be 14 or over, have functional English and Maths skills and a strong interest in Public Services.

Learning and assessment

The course is assessed in a variety of ways including written assignments, practical assessment and an external exam.


Students who successfully complete the course may wish to study full time at Myerscough or at another college.

Special requirements

Learners will be required to wear college uniform consisting of tracksuit and T-shirt.

Public Services

If you would you like to learn the skill and knowledge required for a career in the Fire or Ambulance Service, Police, Prison Service, or Armed Forces, then our range of Public Services courses could be for you.

Our courses offer a comprehensive introduction to the different public services and how they work, both individually and together, and you will gain an understanding of the levels of health and fitness required to enter the industry.