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Level 2 Certificate in Principles of Customer Service

About the course

Course Overview

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Who will Benefit from the Course

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Learning Method

Studying via distance learning means you can choose when and where you study.

This Course is Available:


• Paper-based

• Paper-based learning with online assessments

What you will Learn

This course is split into seven manageable units:

Unit 1 Principles of Customer Service and Delivery

Unit 2 Understand Customers

Unit 3 Understand Employer Organisations

Unit 4 Understand how to Communicate with Customers

Unit 5 Understand how to Handle Customer Information

Unit 6 Understand how to Resolve Problems and Deliver Customer Service to Challenging Customers

Unit 7 Understand how to Develop Customer Relationships


• Gain a nationally recognised qualification

• Create a long-standing career pathway within the customer service industry

• Courses are delivered as distance learning, allowing you to choose when and where to study

• Personal tutors are assigned to ensure you have the support needed to succeed

If you are on a low wage or unemployed and eligible to live and work in the UK then you may be eligible for funding to cover the full course costs. Please apply online and then complete and return the form below to We will be in touch to confirm whether, subject to submission of suitable evidence, you will be eligible for the course to be fully funded.

Booking Forms

If you are booking courses as an individual please book and pay through the online system linked to each course website.

If you are booking any courses for multiple employees or are submitting a company booking please use this form.

If you are booking multiple 'Online Short Industry Courses please use this booking form.