Level 2 Certificate in Principles of Customer Service

About the course

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Who will Benefit from the Course

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Learning Method

Studying via distance learning means you can choose when and where you study.

This Course is Available:

Online

The online course is available on The Skills Network’s online learning platform, EQUAL, online learning with a difference. EQUAL features:

• Exciting and engaging content

• Interactivity - featuring videos and games to enhance learning

• Virtual tutors who offer hints, tips and guidance throughout the course

What you will Learn

This course is split into seven manageable units:

Unit 1: Principles of Customer Service and Delivery

Unit 2: Understand Customers

Unit 3: Understand Employer Organisations

Unit 4: Understand how to Communicate with Customers

Unit 5: Understand how to Handle Customer Information

Unit 6: Understand how to Resolve Problems and Deliver Customer Service to Challenging Customers

Unit 7; Understand how to Develop Customer Relationships

Benefits

• Gain a nationally recognised qualification

• Create a long-standing career pathway within the customer service industry

• Courses are delivered as distance learning, allowing you to choose when and where to study

• Personal tutors are assigned to ensure you have the support needed to succeed

About our Online Adult Skills Courses

In partnership with The Skills Network, our Online Training courses allow a more flexible learning experience when compared to face-to-face classroom study. Our range of courses are perfect if you are looking to develop a career in health and/or well-being alongside any commitments that you may have. As with all of our Funded Adult Skills courses, you may be entitled to have your fees fully or partially funded. 

Some of the courses may require paper-based learning materials. Please allow between 5-7 working days for these to arrive after your enrollment. Once confirmed you will receive an automated email to access your learning materials through our EQUAL system.

Looking to receive funding to study an Adult Skills course?

Find out if you meet the criteria to receive either full or partial AEB funding by downloading our AEB Funding Application Form. Once completed, email the form to the Adult Skills Team