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Level 2 Certificate in Principles of Business Administration

About the course

Course Overview

UK employers have recently reported a shortage in the amount of skilled business and administration staff, despite more than four and a half million people already working in this sector.

This figure is expected to rise in coming years as the shortage of skills needs to be filled.

Have you got what it takes to provide the crucial everyday support that organisations need to run their business, meet their targets and be successful? Well, this qualification provides you with a thorough understanding of all the aspects of a business administration role, which could enable you to progress within a business environment.

Who will Benefit from the Course

This qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management and changes within a business environment, you will develop a competitive and impressive knowledge about this sector which can help you start a new career or progress within a current role.

Learning Method

Studying via distance learning means you can choose when and where you study.

This Course is Available:

The course is 100% online and on demand. Each unit has a deadline but learners can complete the programme at any time before this deadline at a time that fits around existing commitments. Learners must have access to a laptop, computer or tablet (phones cannot be used) and have internet access.

This course can be accessed at any point between October 2021 and April 2022.

The online course is available on The Skills Network’s online learning platform, EQUAL, online learning with a difference. EQUAL features:

• Exciting and engaging content

• Interactivity - featuring videos and games to enhance learning

• Virtual tutors who offer hints, tips and guidance throughout the course

What you will Learn

This course is split into seven manageable units:

Unit 1: Principles of providing administrative services

In this unit learners will develop their knowledge of different administrative tasks, meeting types, mail services and organising travel and accommodation. They will also learn about the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

In this unit learners will learn how to prepare and distribute business documents and identify how information is managed in business organisations. This includes the importance of house style and document version control, how security, data protection, copyright and intellectual property legislation may affect distribution and storage of business documents and integrating images into documents.

Unit 3: Understand communication in a business environment

This unit will provide learners with an understanding of written and verbal business communication, including how to identify appropriate body language and tone of voice for verbal communication.

Unit 4: Understand employer organisations

This unit will provide learners with an understanding of the differences between private, public and voluntary sectors. Learners will be able to describe the internal and external influences on organisations and why change in the business environment is important.

Unit 5: Understand how to develop working relationships with colleagues

In this unit learners will develop their understanding of effective team working, including what is expected of a buddy and techniques for providing feedback. They will also learn about conflict management techniques that may be used to manage conflicts.

Unit 6: Understand how to carry out business administration tasks

This unit will provide learners with an understanding of how to carry out different business administration tasks, including how to deal with incoming and outgoing mail, managing diary systems and event organisation and finance for administrators.

Unit 7: Understand how to prepare text

This unit will provide learners with an understanding of how to create text from recorded notes and different organisational procedures for storing information in a secure and confidential manner.


• Gain a nationally recognised qualification

• Create a long-standing career pathway in a variety of business environments

• Courses are delivered as distance learning, allowing learners to choose when and where to study


  • The course fees for this course is £299.

  • Students may be eligible for a fully funded place. Forms will be provided to assess this after application but as a guide students must be:


* Eligible to live and work in the UK

*Unemployed and in receipt of benefits (this will usually be universal credit- please note carers allowance cannot be used as evidence towards funding )


*Earning below £19 305 (Liverpool City Region residents) OR £17 004 (please contact us if you live an another devolved authority)

To confirm eligibility we will need evidence in the form of pay slips or benefits statements

Entry Criteria

Learners are expected to be IT literate

All applicants will be asked to take an online English assessment prior to enrolment.

Learners should be able to commit sufficient time to complete the course. it will take people differing amounts of time to complete this course however the published course hours are 120.

Are you looking to take up an activity, gain qualifications for employment or volunteering, or improve your existing skills?

We have a range of course available for you at our Croxteth Campus in Liverpool. Find out more about our free courses in the Liverpool City Region.

Booking Forms

If you are booking courses as an individual please book and pay through the online system linked to each course website.

If you are booking any courses for multiple employees or are submitting a company booking please use this form.

If you are booking multiple 'Online Short Industry Courses please use this booking form.