Level 2 Certificate in Information, Advice or Guidance

About the course

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

Who will Benefit from the Course

This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.

Learning Method

Studying via distance learning means you can choose when and where you study.

This Course is Available:

• Online

The online course is available on The Skills Network’s online learning platform, EQUAL, online learning with a difference. EQUAL features:

• Exciting and engaging content

• Interactivity - featuring videos and games to enhance learning

• Virtual tutors who offer hints, tips and guidance throughout the course

What you will Learn

This course is split into five manageable units:

Unit 1: Information, Advice or Guidance in Practice

Unit 2: Developing Interaction Skills for Information, Advice or Guidance

Unit 3: Signposting and Referral in Information, Advice or Guidance

Unit 4: Information, Advice or Guidance in Context

Unit 5: Skills for Advice Providers

Benefits

• Gain a nationally recognised qualification

• Improve your communication skills to help you create a long-standing career pathway in your chosen industry

• Courses are delivered as distance learning, allowing learners to choose when and where to study

• Personal tutors are assigned to ensure you have the support needed to succeed

About our Online Adult Skills Courses

In partnership with The Skills Network, our Online Training courses allow a more flexible learning experience when compared to face-to-face classroom study. Our range of courses are perfect if you are looking to develop a career in health and/or well-being alongside any commitments that you may have. As with all of our Funded Adult Skills courses, you may be entitled to have your fees fully or partially funded. 

Some of the courses may require paper-based learning materials. Please allow between 5-7 working days for these to arrive after your enrollment. Once confirmed you will receive an automated email to access your learning materials through our EQUAL system.

Looking to receive funding to study an Adult Skills course?

Find out if you meet the criteria to receive either full or partial AEB funding by downloading our AEB Funding Application Form. Once completed, email the form to the Adult Skills Team