About the course
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.
This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
Who will Benefit from the Course
This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.
Studying via distance learning means you can choose when and where you study as long as you meet the identified unit deadlines.
This Course is Available:
The course is 100% online and on demand. Each unit has a deadline but learners can complete the programme at any time before this deadline at a time that fits around existing commitments. Learners must have access to a laptop, computer or tablet (phones cannot be used) and have internet access.
What you will Learn
This course is split into five manageable units:
Unit 1: Information, advice or guidance in practice
In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information, advice or guidance
Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
Unit 3: Signposting and referral in information, advice or guidance
In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
Unit 4: Information, advice or guidance in context
Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
Unit 5: Skills for advice providers
This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.
• Gain a nationally recognised qualification
• Improve your communication skills to help you create a long-standing career pathway in your chosen industry
• Courses are delivered as distance learning, allowing learners to choose when and where to study
- The course fees for this course is £249.
- Students may be eligible for a fully funded place. Forms will be provided to assess this after application but as a guide students must be:
* Eligible to live and work in the UK
*Unemployed and in receipt of benefits (this will usually be universal credit- please note carers allowance cannot be used as evidence towards funding )
*Earning below £18 135 (Liverpool City Region residents) OR £17 004 (please contact us if you live an another devolved authority)
To confirm eligibility we will need evidence in the form of pay slips or benefits statements
Learners are expected to be IT literate
All applicants will be asked to take an online English assessment prior to enrolment.
Learners should be able to commit sufficient time to complete the course. it will take people differing amounts of time to complete this course however the published course hours are 120.