- Combined Competence and Knowledge Qualification
- Functional Skills
- Employee Rights and Responsibilities
- Personal Learning and Thinking Skills
Combined Competence and Knowledge Qualification
Communicate using customer service language
Follow the rules to deliver customer service
Option A - Communicate effectively with customers
Option A - Process information about customer
Option B - Recognise diversity when delivering customer service
Option C - Recognise and deal with customer queries, requests and problems
Option D - Support customer service improvements
Level 1 English
Level 1 Mathematics
Employee Rights and Responsibilities
Delivered and assessed through a workbook
Personal Learning and Thinking Skills
Assessment and recognition through a Record of Achievement
Entry onto the apprenticeship is subject to a thorough initial assessment to clarify course appropriateness. Entrants must have the ability to achieve Level 1 Functional Skills in English and Mathematics and be able to cope with the Level 2 vocational qualification. Apprentices must have a contract of employment working for a minimum for 30 hours/week.
Apprentices successfully completing the Intermediate Apprenticeship have opportunities to progress within the industry by continuing onto the Advanced Apprenticeship in Customer Service or other Further Education courses.
Typical jobs apprentices will be able to progress onto on completion of the Intermediate Apprenticeship will depend on the qualifications and experience gained, but could include: customer service assistant, customer service advisor, customer liaison officer.
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