- Combined Competence and Knowledge Qualification
- Functional Skills
- Employee Rights and Responsibilities
- Personal Learning and Thinking Skills
Combined Competence and Knowledge Qualification
Demonstrate understanding of customer service
Demonstrate understanding of the rules that impact on improvements in customer service
Option A - Communicate effectively with customers
Option A - Give customers a positive impression of yourself and your organisation
Option B - Deliver reliable customer service
Option B - Deliver customer service on your customer's premises
Option C - Resolve customer service problems
Option C - Deliver customer service to difficult customers
Option D - Develop customer relationships
Option D - Support customer service improvements
Lead a team to improve customer service
Level 2 Mathematics
Level 2 English
Employee Rights and Responsibilities
Delivered and assessed through a workbook
Personal Learning and Thinking Skills
Assessment and recognition through a Record of Achievement
Entry onto the apprenticeship is subject to a thorough initial assessment to clarify course appropriateness. Entrants must have the ability to achieve Level 2 Functional Skills in English and Mathematics and be able to cope with the Level 3 vocational qualification. Apprentices must have a contract of employment working for a minimum for 30 hours/week.
Apprentices successfully completing the Advanced Apprenticeship have opportunities to progress within the industry by continuing onto into Higher Education.
Typical jobs apprentices will be able to progress onto on completion of the Advanced will depend on the qualifications and experience gained, but could include a range of roles within customer service such as customer relationship manager, customer support agent, customer service team leader.
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