Course modules
- Combined Competence and Knowledge Qualification
- Functional Skills
- Employee Rights and Responsibilities
- Personal Learning and Thinking Skills
Combined Competence and Knowledge Qualification
Communicate in a business environment
Principles of business communication and information
Principles of administration
Manage personal and professional development
Produce business documents
Store and retrieve information
Produce minute meetings
Handle mail
Prepare text from notes using touch typing
Contribute to the organisation of an event
Organise business travel or accommodation
Organise and deliver customer service
Resolve customers' complaints
Bespoke software
Spreadsheet software
Manage team performance
Understand the customer service environment
Principles of digital marketing research
Principles of marketing stakeholder relationships
Principles of market research
Functional Skills
Level 2 English
Level 2 Mathematics
Level 2 Information and Communication Technology
Employee Rights and Responsibilities
Delivered and assessed through a workbook
Personal Learning and Thinking Skills
Assessment and recognition through a Record of Achievement
Entry requirements & additional information
Entry requirements
Entry onto the apprenticeship is subject to a thorough initial assessment to clarify course appropriateness. Entrants must have the ability to achieve Level 2 Functional Skills in English and Mathematics and be able to cope with the Level 3 vocational qualification. Apprentices must have a contract of employment working for a minimum for 30 hours/week.
Progression
Apprentices successfully completing the Advanced Apprenticeship have opportunities to progress within the industry by continuing onto into Higher Education.
Careers
Typical jobs apprentices will be able to progress onto on completion of the Advanced will depend on the qualifications and experience gained, but could include a range of roles such as office administrator, administration clerks and PA/Secretary.
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